We will work cooperatively to meet all appropriate and reasonable requests for access to medical records in accordance with Policy Amendment (Private Sector) Act 2000. This Act applies to patients treated after 21 December 2001.
We seek at all times, to protect the confidentiality of our patient’s information.
Patients should note that some government agencies continue to have legislative rights to access patient information without the need to obtain consent from the doctor or the patient.
This practice will continue to respect and protect the rights of patients to have the information they provide during treatment kept confidential.
We request the patients wanting access to their medical records apply in advance, in writing, stating precisely what information they require and if requested, to be able to provide proof of identity.
Some medical information collected after 21 December 2001 may not be provided until it has been appropriately reviewed by your treating doctor.
For patients requesting access to records and copies of records, administrative changes for time spent and photocopying costs will apply and patients will be notified in advance of an estimate of these costs.
If you have any concerns over the privacy of your information, please talk to our Practice Manager.
We respect your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.
We may collect the following types of personal information from you:
- email address
- information from enquiries you have made
- communications between us
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in. We do not provide your information to third parties, except that we may provide your information to our partners who assist us in the provision of our services to you.
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email here] We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you visit our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you visiting those sites.
Last updated October 2019.